Through a 2025 state executive order, the Government Reform, Innovation, and Transparency initiative (GRIT), the state reignited an effort to improve efficiency with cost- and time-savings. Service delivery is a key focus in this initiative through community engagement and the customer experience (CX) Citizen Feedback Program.

GOPB tracks public satisfaction with government programming and encourages agencies to make improvements based on feedback. The CX initiative is led by a Customer Experience Manager. The CX initiative has given Utahns a voice and a way to quickly provide feedback, with 300,000+ citizen comments as of 2025.

GOPB’s planning pillar continues to use “Guiding our Growth” to direct citizen engaged activities.

GOPB’s Results Management team works with the Office of the Legislative Fiscal Analyst to complete efficiency evaluations. One project for the Division of Child and Family Services identified ways to strengthen community engagement to help streamline the services they offer to the public.