9. Performance Management

North Carolina

​​The Governor’s Performance Management Advisory Committee (PMAC) is composed of 13 department heads, senior officials, legislators, and performance experts who advise the Governor on performance management initiatives and strategies for increasing evidence-based policymaking efforts

OSBM hosts an annual Performance Management Academy training series for state agencies; to date, more than 160 state employees from 20 agencies, boards, and universities have graduated from the Academy. Beginning in 2025, in partnership with local universities, OSBM is expanding the PMA to include ongoing learning opportunities at all levels, and a fellowship program.

The Department of Information Technology (DIT) is home to a Process Improvement Team which collaborates with state agencies to use evidence in strategic planning processes. DIT provides monthly training resources for state agencies to learn the Lean Six Sigma process improvement methodology and hosts a Process Improvement Community of Practice.

Immediately after Hurricane Helene hit NC, OSBM began assessing the catastrophic effects of the storm. The resulting Damage and Needs Assessment (DNA) has become an authoritative source of data on the storm’s impacts, forming the basis of government, nonprofit, and business decisions about recovery strategies, state and federal funding requests, and grant applications. It also creates a baseline the state can use to measure recovery progress. This nationally-recognized effort [CH1] [CH2]  underscores the value of responsive, data-based guidance for effective public budgeting.

In Executive Order No. 3, Governor Stein created the Governor’s Recovery Office for Western NC (GROW NC), the Division of Community Revitalization, and an Advisory Committee on WNC Recovery to coordinate and accelerate Hurricane Helene recovery efforts. GROW NC is also charged with tracking spending and performance outcomes; GROW NC uses these data to provide transparency regarding the progress of recovery and to continually assess and guide recovery strategies for our hardest-hit communities.